Customer

Fáilte Ireland is the National Tourism Development Authority for Ireland, supporting tourism businesses across the country through funding, guidance, and operational support. The organisation operates with local teams nationwide and requires robust internal systems to support consistent and effective people management.

The Challenge

Fáilte Ireland’s HR team relied on a largely manual performance management process, with documents attached and managed individually for each employee. Reporting was limited and required significant manual intervention, making it difficult to gain timely visibility into performance, progress, and outcomes across the organisation.

The organisation wanted to move away from this fragmented, time‑consuming approach and introduce a more efficient, structured system that could support performance management consistently across departments and roles. 

The Solution

Working on behalf of PFH, TEKenable designed, delivered, rolled out, and supported a SharePoint‑based Performance Management and Development System (PMDS) tailored to Fáilte Ireland’s HR processes.

The solution was built on Microsoft SharePoint, using workflows and forms to align performance documentation to defined review phases while reducing manual handling. The enhanced application enabled HR and managers to manage performance processes more efficiently and with greater consistency across the organisation. This replaces the need for knowledge bases or content management.